We only accept payment via credit or debit card. We send an invoice and require full payment upon completion of our service to your home. You will be able to add your card information to process the payment. Furthermore, we do not have access to any card numbers once inputted into the system. We can only see the last four digits.

The cleaning methods we use ensure that your home receives the most consistent cleaning every time. Also, our management team conducts random home inspections to ensure quality. However, we do recognize that perfection is not always possible, which is why we back all of our work with a satisfaction guarantee. We’re happy to correct our mistakes at no additional cost to you when you call us within 24 hours of your most recent service. We go above and beyond for our customers and we’re never satisfied until you are!

We leave this up to you, whatever you feel most comfortable with.
1. You may give us a key however we will leave it in a lock box at your residence.
2. You can leave a key under a door mat on the day of cleaning.
3. You can give us the code to the garage.
4. You can leave the door unlocked on the day of cleaning.

Some customers prefer scheduling cleaning appointments while they are at work or away for the day. While others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service - guaranteed!

Unfortunately, we do not offer:
- Wet wiping of light bulbs
- Cleaning of biohazards
- We do not provide service to Hoarding customers but we're happy to refer you to a professional who does. - We don’t clean animal waste/litter
- Putting away dishes
- Heavy scrubbing of walls
- Heavy duty/steam carpet or any carpet cleaning (aside from vacuuming)
- Washing of exterior windows

When we arrive at your home we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster. The best way to prepare for your cleaners is to straighten up as much as possible. That way the cleaners can focus their efforts on cleaning up dust and grime, not putting things in their places. “It’s best if people pick up or straighten up their items," like toys and clothes. Also if you have an extremely valuable piece that is fragile please be sure to let us know that way it will not be cleaned.

We want you to be 100% satisfied with each cleaning you receive from us. We have built our business providing our clients with the best possible service available, still, we realize that we are human, things will from time to time get missed. If you are not absolutely delighted with the cleaning, we will reservice the area within 24 hours of notification for free. Most cleaning companies wouldn’t dare stand behind a guarantee like this, but we stand behind our work.

TotNotch cleaners customers enjoy the benefits of a full contingent liability insurance of $1,000,000. This means that the insurance protects not only our company and employees but also each of its customers as third parties for such possibilities of breakage & damage.

We provide the equipment & professional grade chemicals needed to thoroughly clean your home. If you require us to use your cleaning supplies, we ask that you have the cleaning chemicals & supplies ready so we can perform our cleaning service as efficiently as possible.

We usually estimate 1-1.5 hours per bedroom, 1-1.5 hours per full bath, 30 minutes for half bath. These are average times based on years of experience but may change based on the actual condition of the house, or in unusual cases such as large homes, we do adjust the estimate to be fair. Please remember, because we quote cleaning jobs sight unseen, your project could take more or less time based on the actual amount of work to be done.

We understand how unpredictable life can be. That’s why we work with your
schedule to ensure that we’re cleaning your home at a time that’s most
convenient for you. If you need to cancel or reschedule a cleaning, we
recommend that you call about 48 hours before your next scheduled service
to avoid cancellation fee charges. We’ll do our best to accommodate all of
your scheduling needs.